Troubleshooting

I'm not receiving notifications

1. Make sure you allowed notifications. If you tapped Not now or Don't Allow earlier, turn them on in your phone's settings: iPhone → Settings → Notifications → (your school app); Android → Settings → Apps → (your school app) → Notifications.
2. For group posts, confirm you're signed in, you've followed the group, and the group isn't muted (a red crossed-out bell next to the group's Joined button on My Groups means muted — tap it to turn notifications back on).
3. For messages, make sure the Messages switch is on under Profile → Notifications.
4. Check that your phone isn't in Do Not Disturb or a Focus mode that silences the app.
5. Last resort: delete the app, reinstall it, and tap Allow when it asks about notifications on first launch — this re-registers your phone for alerts with a fresh connection. You'll need to sign in again afterward — your groups and settings are saved to your account and come right back.

More detail in Notifications.

I can't find a school or group

• Group not listed? It may be private. Tap Have a passcode? Join a private group on My Groups and enter the code from your teacher or coach.
• Wrong passcode? Double-check it with the group leader and try again — the app will tell you if it's incorrect.
• Don't see My Groups at all? You need to be signed in. Tap the circle in the top-right and sign in.
• Looking for your school in a general version of the app? Use the district search when prompted on first launch, and choose your school.

Calendar events are missing

• Pull down to refresh the calendar to load the latest events.
• Check the view selector at the top — switch between Events, Dining, and Combined to make sure you're looking at the right list.
• Events far in the future may be under the Upcoming section — tap to expand it.
• Game schedules live under Sports, not the main calendar.

Still missing? The event may not have been added yet by your school. See Calendars.

The dining menu isn't showing

• Pull down to refresh the Calendar, and check the Dining view.
• Make sure you're viewing the correct school for your family.
• Not every school publishes menus in the app, and some only post certain days. If menus are never there, contact your school office. See Dining.

The app isn't updating

1. Pull down to refresh the screen you're on.
2. Check your internet connection (Wi‑Fi or cellular).
3. Close and reopen the app fully.
4. Install any pending app updates from the App Store or Google Play.

Login or access issues

• Didn't get your code? On the Verify Code screen, tap Resend code. Make sure your phone number or email was typed correctly.
• Using the wrong contact? Go back and switch between Mobile and Email on the sign-in screen.
• Staff can't be verified? Use your school email (not a personal one) so the school can confirm your role.
• Need to change your email? On your Profile, tap Change next to your email address and confirm the code sent to the new address.
• Need to change your phone number? Phone numbers are managed by your school — contact your school administrator.

Permission prompts

The app may ask for permission to:

• Send notifications — needed for alerts, group posts, and messages.
• Use the camera or photos — only when a group leader attaches a photo to a post.
• Add to your calendar — only when you tap Add to Calendar on an event.

If you said no earlier and want to change your mind, you can adjust each permission in your phone's settings for the app.

Tapping an email address or phone number doesn't open anything

When you tap an email address in the app (a staff member's, or a school contact), your phone hands it to its default email app. If your phone doesn't have one set up — common on iPhones where the built-in Mail app was deleted — the app shows the address with a Copy Address button instead, so you can paste it into Gmail, Outlook, or whichever email app you use.

• Want one-tap emailing back? On iPhone, set your preferred email app as the default: open your phone's Settings, search for Default Apps, and pick your email app under Email (Gmail and Outlook both support this). Reinstalling Apple's Mail app also works.
• The same applies to phone numbers on devices that can't place calls, such as tablets — you'll see the number with a Copy Number button.

Contacting support

There are two ways to get help from inside the app — open Help & Support from the More tab or your profile:

• Questions for your school (events, accounts, groups): use the Email [your school] button to reach the school office, when your school has provided an address.
• Trouble with the app itself: tap Contact Support to email the app's technical team at support@schoolcourier.com. The email includes your app version to help them assist you faster.

You can also send us a message here and our team will follow up by email.

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