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Troubleshooting

Quick fixes for the most common questions. If something still isn't right, contacting support is at the bottom.

I'm not receiving notifications

1. Make sure you allowed notifications. If you tapped Not now or Don't Allow earlier, turn them on in your phone's settings: iPhone → Settings → Notifications → (your school app); Android → Settings → Apps → (your school app) → Notifications.
2. For group posts, confirm you're signed in, you've followed the group, and the group isn't muted (check the ••• menu on My Groups for a Turn on notifications option).
3. For messages, make sure the Messages switch is on under Profile → Notifications.
4. Check that your phone isn't in Do Not Disturb or a Focus mode that silences the app.

More detail in Notifications.

I can't find a school or group

• Group not listed? It may be private. Tap Join Group with Passcode on My Groups and enter the code from your teacher or coach.
• Wrong passcode? Double-check it with the group leader and try again — the app will tell you if it's incorrect.
• Don't see My Groups at all? You need to be signed in. Tap the circle in the top-right and sign in.
• Looking for your school in a general version of the app? Use the district search when prompted on first launch, and choose your school.

Calendar events are missing

• Pull down to refresh the calendar to load the latest events.
• Check the view selector at the top — switch between Events, Dining, and Combined to make sure you're looking at the right list.
• Events far in the future may be under the Upcoming section — tap to expand it.
• Game schedules live under Sports, not the main calendar.

Still missing? The event may not have been added yet by your school. See Calendars.

The dining menu isn't showing

• Pull down to refresh the Calendar, and check the Dining view.
• Make sure you're viewing the correct school for your family.
• Not every school publishes menus in the app, and some only post certain days. If menus are never there, contact your school office. See Dining.

The app isn't updating

1. Pull down to refresh the screen you're on.
2. Check your internet connection (Wi‑Fi or cellular).
3. Close and reopen the app fully.
4. Install any pending app updates from the App Store or Google Play.

Login or access issues

• Didn't get your code? On the Verify Code screen, tap Resend code. Make sure your phone number or email was typed correctly.
• Using the wrong contact? Go back and switch between Mobile and Email on the sign-in screen.
• Staff can't be verified? Use your school email (not a personal one) so the school can confirm your role.
• Need to change your phone or email? These are managed by your school — contact your school administrator.

Permission prompts

The app may ask for permission to:

• Send notifications — needed for alerts, group posts, and messages.
• Use the camera or photos — only when a group leader attaches a photo to a post.
• Add to your calendar — only when you tap Add to Calendar on an event.

If you said no earlier and want to change your mind, you can adjust each permission in your phone's settings for the app.

Contacting support

There are two ways to get help from inside the app — open Help & Support from the More tab or your profile:

• Questions for your school (events, accounts, groups): use the Email [your school] button to reach the school office, when your school has provided an address.
• Trouble with the app itself: tap Contact Support to email the app's technical team at support@schoolcourier.com. The email includes your app version to help them assist you faster.

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